Simple Innovations Group Privacy Policy
Effective Date: January 1, 2025
Simple Innovations Group ("we," "us," or "our") is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, and share information about you in connection with our services as a Value Added Reseller (VAR) in the telecommunications space, supporting SMB, B2B, and Government accounts. We offer support and solutions for VoIP, IoT, failover internet, and other LTE/5G connected solutions.
Information We Collect:
We collect information about you when you interact with us, including:
Contact Information:
This includes your name, company name, address, phone number, email address, and other similar contact details. We collect this information when you request a quote, place an order, contact customer support, or sign up for our newsletter.
Business Information:
For B2B and Government accounts, we may collect information about your organization, such as industry, size, and business needs related to our telecommunications solutions.
Technical Information:
When you use our website or services, we may collect technical information such as your IP address, browser type, device identifiers, operating system, and usage data. This information is used to improve our website and services, and for troubleshooting purposes.
Usage Data:
We collect information about how you use our services, including the types of solutions you are interested in, the features you use, and the duration of your usage. This data helps us personalize your experience and improve our offerings.
IoT Data (if applicable):
If we provide IoT solutions, we may collect data generated by the connected devices, subject to any specific agreements in place with you. The type of data collected will depend on the specific IoT solution and will be detailed in your agreement. This data is used to provide the requested services and may be used for analytics and improvement of our IoT offerings.
Failover/Connectivity Data (if applicable):
For failover internet and other LTE/5G connected solutions, we may collect data related to connectivity status, usage, and performance. This data is used to ensure the reliability of the service and for troubleshooting.
VoIP Data (if applicable):
If we provide VoIP solutions, we may collect call logs, call recordings (only with explicit consent and as permitted by law), and other data related to your VoIP usage. This data is used to provide the service, for billing purposes, and for quality assurance.
Marketing Data:
We may collect information about your preferences for receiving marketing communications from us.
How We Use Your Information:
We use your information for the following purposes:
Providing and Supporting Services:
To provide you with the telecommunications solutions and support you request, including order fulfillment, technical support, and account management.
Improving Services:
To analyze usage data and feedback to improve our website, services, and offerings.
Communication:
To communicate with you about your account, orders, and service updates, as well as to send you marketing communications (with your consent, where required).
Legal Compliance:
To comply with applicable laws and regulations.
Business Operations:
To operate our business, including billing, accounting, and other administrative tasks.
Sharing Your Information:
We may share your information with the following third parties:
Service Providers:
We may share information with third-party service providers who assist us with tasks such as website hosting, data analytics, payment processing, and customer support. We ensure these providers are contractually obligated to protect your information.
Business Partners:
We may share information with business partners who offer complementary solutions or services. We will only do this with your consent.
Legal Authorities:
We may disclose information to legal authorities if required by law or legal process.
Affiliates:
We may share information with our affiliated companies for the purposes described in this Privacy Policy.
Government Entities:
For government accounts, we may be required to share information as part of contractual obligations or legal requirements.
Data Security:
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include [list specific security measures, e.g., encryption, access controls, secure storage]. However, no data transmission over the internet or electronic storage method is 100% secure.
Your Choices:
You have the following choices regarding your information:
Marketing Communications:
You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
Access and Correction:
You may request access to and correction of your personal information.
We Do NOT Sell any customer information.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Simple Innovations Group
5811 Bardstown Rd
Louisville, KY 40291
inquiry@talksig.com
Governing Law:
This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky.
